This was probably one of the most disappointing stays. I could've ever imagined. I was there to celebrate my birthday and my bachelorette weekend. Because the oven wasn't working, it compromised one of the biggest events for the weekend, a private chef. Moreover, they never fixed our oven and instead initially told us to reach out to Airbnb support. That's when we realize that they actually do not have a host but instead and overseas customer service that is ineffective to actually responding to any issues. Lastly, despite having paid for additional space, prior to my arrival, they misrepresented one Casita for another saying that we could not have access to it because of rules in Sonoma County. Eventually, after much back-and-forth while trying to enjoy our day trips, they finally relented and gave us access to the Casita we had previously paid for. Also, the master shower is pretty gross. It looks like it needs to be power cleaned.
I feel grifted and I'm disappointed.
All in all,
Response from Vinifera HomesThank you for sharing your feedback, Monica. We’re sorry your stay fell short of expectations, especially during such an important weekend.
The property includes additional spaces that are not part of every reservation. Before check-in, we provided a property map identifying the spaces included with your stay. The Brookside Casita, which you paid to add, was included and remained accessible throughout your stay.
The primary oven developed an issue during the reservation before yours. We worked to resolve it but could not complete the repair before your arrival. However, the Brookside Casita had a separate, functioning oven available throughout your stay, which we directed you to.
Our team came to the property twice to troubleshoot and assist, including meeting with you in person. We’re sorry you still felt unsupported. We also apologize that the master shower did not meet our cleanliness standards and have addressed this with our cleaning team. We appreciate your feedback and have reviewed the stay with our team.